General FAQs
LTWD’s raw water (untreated) comes primarily from Carter Lake, a reservoir of the Northern Water’s Colorado Big Thompson Project (C-BT). C-BT water is collected in western slope reservoirs, transported through the Alva B. Adams Tunnel to Mary’s Lake, Lake Estes, Pinewood and Flatiron Reservoirs and finally pumped to Carter Lake.
The most convenient way to pay your bill is online through your free Xpress Bill Pay account. You can also pay your bill over the phone at 1(866) 742-9170, set up automatic payment through your bank, mail a check with the bottom portion of your bill or visit our office with the bottom portion of your bill and a check.
To start or stop water service at a residence or business that’s new to you, please call (970) 532-2096 during office hours, Monday through Friday, 7:00 a.m. and 5:00 p.m. We are happy to answer any questions and help you set up your account.
Our Board of Directors is made up of seven elected members who represent the seven designated wards within LTWD. These members must reside or own property within the ward where they serve. With experience in various industries, we are grateful for the expertise they bring to help guide LTWD. Our board members are dedicated to serving the district’s customers, both present and future.
When a water tap is purchased when a property is developed, it has an associated allotment, or amount of raw water, designated to fulfill the needs of that tap. Your allotment is based on your tap size. Allotments give guidelines for how much water a customer can use and how we plan for supply management. When a customer uses more than their annual allotment, they’ll have a surcharge for every 1,000 gallons used over that allotment. Additionally, when customers use more than their allotment, you take away water we have planned to go to other customers. Customers can ensure they don’t go over their allotment using the EyeOnWater app or website.
Review your bill to find your allotment. As of 2025, for conservation urban tap customers, the allotment is 114,000 gallons annually; for conservation +, it is 180,000 gallons annually; and for standard residential taps, it is 228,000 gallons annually. Monitor your usage with the EyeOnWater website and mobile app, which provides hourly, daily, monthly and annual water usage. Awareness of your usage allows you to change your habits to avoid surcharges for overuse.
As a Title 32 special district, we do not have control over land use and are not a land use authority. A land use authority is a group or organization with the authority to zone, grant and define land use under its jurisdiction, like the Town of Berthoud and the Town of Mead. Since we’re not planning land use in our service area, we’re primarily reactive to the growth our region is experiencing. Our district has changed significantly over its life to date, and our goal is to continue serving all our customers with potable water. Additionally, rates are not increasing to cover the cost of growth. Developers are required to provide enough water rights to serve the development, and they are required to build the necessary waterlines to serve a new development. Increases in your bill reflect the general increases we are experiencing in operating and maintaining the existing infrastructure and resources required to do so.